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Before you write
Many questions are answered in the FAQs. A few quick fixes:
Reminders aren't showing up
- In your device settings (iOS: Settings → Notifications → HealthWrangler; Android: Settings → Apps → HealthWrangler → Notifications), make sure notifications are allowed.
- Check that a Focus mode isn't silencing them.
- Open the appointment and confirm a reminder other than None is selected, and that the appointment is in the future.
iCloud sync isn't working
iCloud sync is available on iPhone and iPad only.
- Sign in to iCloud on both devices and turn on iCloud Drive for HealthWrangler (iOS Settings → [your name] → iCloud → Drive).
- Make sure both devices are on a recent version of HealthWrangler.
- Open Settings in HealthWrangler and tap Sync Now on each device. The sync file appears in the Files app under iCloud Drive → HealthWrangler.
Moving to a new device or recovering data
- Use Settings → Full Backup to save a backup file, then Restore on the other device.
- We can't recover data for you, because we never receive it. Keep a backup of anything important.
Text is too small or too large
- HealthWrangler follows your device text size. iOS: Settings → Display & Brightness → Text Size. Android: Settings → Display → Font size (the path varies by device).
Reporting a problem
Please include:
- Your device model and iOS or Android version
- The HealthWrangler version (shown in Settings → About, or on the store listing)
- What you were doing, what you expected, and what happened
- A screenshot, if it helps. Please blur or crop out personal health details.
For your privacy, please don't email us medical records, diagnoses, or other sensitive details. We never need them to fix a problem.
Feature requests
Tell us what would make HealthWrangler more useful for your family. We read every idea.